G4S Case Study

Customer name – G4S
Location – Rosyth , Scotland
Business Sector – Industrial
Business Requirement – : Prioritise safety, address functionality concerns of existing gear, and seamlessly transition from outdated equipment.


Enhancing safety and boosting morale at G4S


G4S has revolutionised its Emergency Response Team with FlamePro’s cutting-edge structural fire suits. With an impressive 18-year legacy safeguarding a sprawling 303-acre site for Babcock International, G4S identified the pressing need for advanced protective gear. The mission was clear: prioritise safety, address functionality concerns, and seamlessly transition from outdated equipment.


For Shaun Fyfe, G4S Service Delivery Manager, the results speak volumes—boasting not only a significant enhancement in safety protocols but also a remarkable boost in team morale.


The challenge


The need for FlamePro construction of new class aircraft carriers, the Queen Elizabeth garments came about when the construction of new class aircraft carriers, the Queen Elizabeth and the Prince of Wales, required a dedicated Emergency Response Team. The existing fire protection teams needed upgraded equipment, as the old suits were becoming outdated and did not provide the necessary fit functionality required when working in confined shipbuilding spaces, where their kit could easily get caught. The primary objectives were to enhance safety, ensure functionality in confined spaces, and address issues with the previous gear, such as bagginess and wear and tear.


The product selection process


The quality of the work garments was paramount, given the intense and critical nature of their work. While budget constraints were a consideration, the focus was on ensuring the right equipment without compromising on safety and functionality.


FlamePro’s Valiant garments stood out for their superior design, providing a great fit and flexibility essential for working in confined spaces. The decision-making process prioritised safety and functionality over cost, with a long-term perspective to avoid frequent kit renewals” says Shaun.


Outcomes and impact


G4S initially purchased 21 sets of FlamePro Valiant fire suits and was the first security team in Scotland to trail the brand-new Gallet helmets with integrated torches to prevent snagging. They are looking to roll out a further 15 sets in the coming year.


The feedback from the Emergency Response Team has been overwhelmingly positive. The new suits offer improved flexibility, better fit, and enhanced protection with features like Kevlar and carbon fibre components.


There has been a significant reduction in wear and tear compared to the previous gear, leading to increased longevity” says Shaun.


The adoption of the Valiant kit at G4S has not only addressed safety concerns but has also significantly boosted the morale of the Emergency Response Team. The improved
functionality and comfort of the FlamePro gear have made the team feel like “superstars,” contributing to a positive work environment and feeling of belonging as more than a support function.


A lasting customer relationship


Working with FlamePro has been seamless and I would recommend them to others” says Shaun, who also expressed satisfaction with the prompt responses and support provided by the FlamePro customer service team.


FlamePro demonstrated a commitment to customer satisfaction by addressing specific needs in a timely fashion, such as sourcing Gallet helmet covers to enhance product longevity.